Hileman
SILVER JEWELRY
The following Terms and Conditions apply to the use of the Hileman Silver Jewelry website as well as all transactions conducted through the site.
COPYRIGHT
All content (designs and written text) appearing on this Web site is the property of:
The Hileman Collection, LLC
Anthem, AZ 85086
Copyright © 2009-2022 Hileman Silver Jewelry. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2022 Hileman Silver Jewelry. All rights reserved. Violations of copyright law by copying or mimicking our jewelry designs will result in being prosecuted to fullest extent of the law.
USE OF SITE
Information, including product pricing and availability, may be changed or updated without notice. Due to volatile metal prices, prices may be changed to reflect our increased of decreased cost. The price shown at the time of order will be the price charged. Hileman Silver Jewelry reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hileman Silver Jewelry believes that customer conduct violates applicable law or is harmful to the interests of Hileman Silver Jewelry or other customers.
PRIVACY POLICY
Hileman Silver Jewelry's use of personal information that you may submit to Hileman Silver Jewelry through this Web site is governed by the Hileman Silver Jewelry Privacy Policy. To sum it up, we will never share or sell your personal information with any outside agency.
SHIPPING AND DELIVERY
At this time, Hileman Silver Jewelry ships merchandise via UPS to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Hileman Silver Jewelry ships merchandise to Canada, the UK, Australia and some international locations. Please contact us to see if we can ship to your country. Packages are insured for the purchase value and tracking information may be sent to your email address if provided. Our shopping cart will calculate the shipping charges automatically based on the shipping options you select. In stock items will ship in 1-3 days and you will receive an email with tracking information once shipping label is created. Made to order rings and special order items will take 4 to 6 weeks to create and ship. Shipping times will vary based on your location. International customers may experience some delays for customs clearance and will be responsible for any duty or import fees/taxes due.
IMPORTANT!
Keep in mind that UPS may leave your package on your front porch so please supply a safe shipping address or business address if theft is a concern. You can also request that we ship your package "signature required" if you do not want it left at your door. If you have supplied an email address you will receive shipping notifications from UPS about the status of your shipment.
INTERNATIONAL CUSTOMERS
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the customer or recipient of your order and vary from country to country. Contact your local customs office for cost details.
Shipping laws are different in each country. It is your responsibility to check with your customs office to verify whether or not your country permits shipment of your order. Hileman Silver Jewelry is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
WARRANTIES
Hileman Silver Jewelry does not offer any warranty on the jewelry we maufacture or repair. We cannot warranty our products due to the varying wear and tear based on customer activities and care. For example, if you wear your new ring rock climbing the first day you receive it and the granite rock destroys the ring, we cannot be responsible for the damage. We do guarantee that our products are free of defects upon shipment to the customer. If upon receipt of your new jewelry you notice a defect, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price. If you damage your Hileman jewelry, we can repair it at a reasonable cost.
RETURN POLICY
You may receive a refund for stock items returned in original "new" condition as long as Hileman Silver Jewelry receives the item within 10 days of the purchase date. Special orders, made-to-order ring sizes and special inlay requests are not returnable. Items approved for return after 10 days will receive a merchandise credit only. Items are not returnable for any reason after 14 days unless agreed upon before purchase. Shipping charges will not be refunded. Customer satisfaction is our priority so we will work with you to resolve any issues. Items are closely inspected before being shipped from our studio. If you receive an item damaged during shipment, save the box and notify the carrier (UPS) of the damages. If you notice a defect in the jewelry, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price. We cannot warranty our products due to the varying wear and tear based on customer activities and care.
Ship returns to:
Mark Hileman
The Hileman Collection
42107 N. Mountain Cove Dr.
Anthem, AZ 85086
(623) 518-6588
MISCELLANEOUS
Ring Sizes- Very Important!!
Inlay rings are difficult to size without damaging the inlay. If you need the ring in a size other than the size listed on the item, a new matching ring will be custom made in your finger size. We have done this for 40 plus years with no complaints about the accuracy of the match. It is very important that you give us your correct size when ordering as it is difficult to adjust the size without using a laser welder and risking damage to the ring. No guessing! The paper finger sizers you might find on the internet and print out are not accurate. We have experimented and found that they vary from 1/4 to 3/4 of a size in error. Please visit a local jeweler and get your finger sized properly. Ask to use a sizer that is a similar width to the ring you are interested in purchasing. Special order and made to order size rings are NOT RETURNABLE. If you are giving the ring as a gift and do not know the size needed, we suggest purchasing the stock ring for presentation and visiting a jeweler to get sized asap. Then order the ring in the special order size and return the stock ring for matching the stones. Please notify us if the ring is a gift and you might be returning it for another size so we can have the materials ready to speed up the process of making a new one.
Reaction to Copper in Sterling Silver
Sterling silver contains some copper in the part of the metal that is not pure silver. The copper in the sterling silver may react with your body chemistry and turn your finger green, or in some cases black, where the ring contacts the skin. Our inlay rings are not rhodium plated like some silver jewelry. If you have a tendency to react to silver you should consider ordering our silver jewelry in stainless steel or our highly recommended tarnish resistant Continuum sterling silver. Please understand that we have no way of knowing if you are part of the small percentage of the population that could experience the "green finger" reaction. We do not accept special order ring size returns due to a copper reaction. Should this occur a simple fix is to paint the inside of the ring with clear nail polish to create a barrier between your skin and the silver. Reapply as needed.
CARE INSTRUCTIONS FOR ALL OUR INLAY JEWELRY
Here are some simple instructions to keep your inlay jewelry looking great. These care instructions apply to all our inlay materials and accent gemstones including dinosaur bone, turquoise, opal, lapis, lab opal, chrysoprase and onyx.
First, never clean inlay jewelry in an ultrasonic jewelry cleaner. Chemicals and heat may negatively affect the epoxy over a period of time. Also, avoid contact with household cleaners and solvents, as they may breakdown the epoxy as well. If your inlay jewelry is accented by diamonds or other faceted stones, simply brush the stones with a soft toothbrush and mild soap from the top and the bottom. Prolonged exposure to water or oils may weaken the bond between the stones and the epoxy used to hold them in the channel. Remove any tarnish with a polishing cloth and do not dip the jewelry in a tarnish removal liquid.
Second, wear your jewelry with care and common sense. Remove your jewelry before performing any activity that might damage the jewelry, such as exercising, yard work, swimming, dishwashing, etc. Do not wear your inlay ring on a finger adjacent to another ring. The rings will grind against each other and damage the silver and the inlay. Wearing them on the same finger is fine. When not wearing your jewelry, store your jewelry in a cloth bag or box where your other jewelry cannot ding or scratch it. Doing so will also prolong the life of your jewelry and extend the period you can go before needing to be refinished.
Finally, when the surface of the stones or the silver loses its luster, return the piece for refinishing. If you have an accident and break a stone, we can drill it out and replace it without a problem. We recommend returning Hileman Jewelry repairs directly to us. Most jewelers are not experienced with inlay methods and do not have stones to match the ones in your jewelry.
OUR PHOTOGRAPHY
We do all our own photography and go to great lengths to capture the true colors of our jewelry samples. We use 5000k daylight fluorescent bulbs in a light tent to minimize reflections and bring out the sparkle in the gemstones. The colors are not altered and are the true colors of the stones under the optimal lighting of the light tent. The colors you see on your computer screen may vary based on the settings of your monitor or the browser you are using. Once you receive your new jewelry you will notice the stones may look different in natural light versus daylight or under incandescent light. This is normal and expected as the varying wavelengths of the light may cause some colors to appear slightly different to your eye.
The jewelry in the photos is rarely shown to scale on your computer monitor or mobile device. Please read the item description for dimensions of the jewelry to determine the actual size of the jewelry. If you are unsure of the scale or size of the item or if you are uncertain of any detail, please ask for additional photos of the item before purchasing and we will provide them if possible.